Rewards FAQ
What is trend Enthusiast?
Trend Enthusiast is a rewards program which allows our members access to all rewards, discounts, contests, sweepstakes, and more at www.jexieusa.com
How does the program work?
The program is based on earning points which can be converted into rewards. After you earn points to unlock rewards which will be service or products available on http://www.jexieusa.com The more points you earn, more rewards will be unlocked.
How can I join?
Click on My Rewards or the gift widget at the bottom right of your screen, and click the unlock button. Once you have registered, you can start participating in all actions shown to earn points.
How can I earn points?
You earn points every time you shop at http://www.jexieusa.com and by completing activities on your account such as following us on social media, referring a friend, signing up to our newsletters, and much more! Click on rewards to see the list of activities available for you.
How can I redeem my points?
You can use your redeemable points on our store for exclusive rewards which can be redeemed at check out. The points balance decreases with each reward you redeem.
How often can I participate in the same activity to earn points? How often can I use the same reward?
There might be limitations on certain activities that allow you to earn points, but you can complete the same activity if is still available. You can also redeem your points for the same reward if you have enough points and if the reward is available!
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How do I view my points balance?
Your balance can be viewed after you log in to your account by clicking the rewards link at the bottom menu or by tapping the gift widget at the bottom right hand side of your screen.
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What are redeemable points?
Your redeemable points refer to points you have available to redeem for rewards.
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I completed an activity, but I did not get any points.
It may take up to 7 days for eligible purchases or actions to post to your account. It may take 24 hours for you to be able to redeem points once rewarded. If it had been longer than that, please let us know.
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I completed checkout as a guest or while not logged in my account. How can I apply my reward and earn points for my order?
Because rewards are exclusive for Trend Enthusiasts you did not get points for your order as a guest or while not logged into your account. But no worries! If you are already a member please send us a message, tell us which reward you would like to apply towards your order, and we will be happy to apply it for you. Your new points will be added to your balance as well.
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What happens if I or someone I referred returns the order?
Unfortunately, reward used on your order and/or points earned will become invalid and will be removed from your account.
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Do my points expire?
Yes. Points expires after 12 months.
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What can I do if forgot my password?
Click forgot password → enter email of registered account → complete recaptcha challenge → you will receive an email reset your password → once you reset your password, you will be taken to your account.
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By joining the rewards program, what am I agreeing to?
By joining the trend enthusiast rewards program, you agree that you have read, understood and agree to be bound by the program terms of use and any changes or modifications we may make to these program terms and conditions. Additionally, you agree to receive email notifications regarding the program and Jexie's newsletters. You may change your notifications preference at any time.
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How will you use the information I provide through the program?
The personal information we collect from you related to the rewards program is subject to our privacy policy.
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How can I terminate / cancel my program membership?
We are sad to see you leave. Please note that points balance is not recoverable after membership cancellation. If you are determined to terminate your membership, send us your request to rewards@jexieusa.com
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Is there a limit to the number of points I can earn?
There is no limit! The more points you earn, the more rewards you can redeem.
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Can I use my rewards to purchase a gift card?
Rewards cannot be used to purchase gift cards. Rewards cannot be exchanged for money.
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Still have questions?
Contact us at rewards@jexieusa.com