Política de reembolso

Return and Refund Policy

Thank you for shopping at JEXIE operated by JEXIE, LLC.

If for any reason you are not completely satisfied with your purchase, please feel free to return it. To initiate a return, it must be within seven (7) days from the date you received the item you need to return. If you received a damaged or incorrect item, you must report it to our customer service team within twenty four (24) hours upon receipt. Please include a picture or short video of damaged item on your message if needed. By placing an order, you agreed to our handling & shipping and returns & refunds policies.

Customer must notify our customer services department or initiate the process online within that time frame to be eligible for return.

Once your return is processed and approved, we will issue a refund and you will not incur any fees for such reimbursement other than shipping fees, and restocking fee of $4.99 or 10%, whichever is greater. If your item presents sings of usage or damages, the restocking amount will be charged at our discretion. Your funds will be reflected back to your original payment method within 7-10 business days, depending on how quickly your financial institution makes your funds available.

JEXIE offer full refund on any items that are found to be faulty or damaged due to our fault. Damages caused by buyer or third party do not qualify for refund.

 

Exchanges

If you need to exchange an item you purchased or received as a gift, you need to return the original item and place a new order.

 

International Orders

We regret to inform that we do not accept returns or exchanges from international orders. For more information, please click International Sales and Shipping.

 

Shipping Costs

Buyer is responsible for shipping fees. Shipping costs of purchases and returns must be paid by buyers and are not refundable.

 

In order for the items to be eligible for a return, please make sure that:

• Customer contact us to request a return or submit a return request on our Returns Center within the return window.
• The item(s) were delivered within the last 7 days
• All items must be returned in perfect condition, unused and/or unworn, unwashed, undamaged with its original tags or package.
• Customer must contact us to request a return before sending back the package.  (Requests or concerns placed on public/social platforms as comments or reviews are not valid as a return request, so please contact us to be assisted properly and in a timely manner).
•  All returns are subject to a restocking fee of the greater of $4.99 or 10% the cost of your order. If your items have sings of usage, damages, or are returned outside of the designated return timeframe, the restocking amount will be charged at our discretion.
• We are not liable for items sent to wrong address or lost in transit.

 

The following Goods cannot be returned:

• Items placed in dispute by buyer through a third party before or instead of contacting us with concerns, cancellation intend or return and refund request. Items that falls under these conditions are Not returnable or refundable, buyer is agree and must pay for that merchandise if is or it becomes unpaid upon request. Learn more in our  Terms of Service - Section 1.2
• The supply of goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
• The supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery which includes but are not limited to: Face masks and coverings, underwear, cosmetics, beauty products, etc.
• The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.
• Final sale items.

We reserve the right to refuse returns of any merchandise that does not meet the return conditions at our sole discretion.

Only regular priced items may be refunded. We regret that items on final sale cannot be returned and refunded. This exclusion may not apply to you if it is not permitted by applicable law. 

 

Returning Items

You are responsible for the cost and risk of returning the items to us. 

Do not send your item back before initiating a return process with us!

We cannot be held responsible for items damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual reception of the items.

 

Refunds

The refund request from our customers are acceptable unconditionally if customer service confirm we have sent the wrong item.

When requesting a refund, please provide details of your order to receive faster assistance. You can send us information such as order number, your full name, item's name and descriptions, email address, etc. We are not liable for item sent to the wrong address, or delayed for the same reason.

For a refund, the value of the returned item will be credited to the card, or any other form of payment used in the original transaction. We will initiate your refund after we get the package. For refunds to credit or debit cards may take 7 to 10 business days to be reflected on your account.

The buyer is responsible for payments of Return Shipments. Monies of shipments are not refundable.

 

To Have a Fast and Easy Process

Please initiate a return request by visiting our  Returns & Refund page in our  website. 

 

E-Gift Cards & Gifts 

E-Gift cards are not returnable or refundable. We cannot reissue lost or stolen gift cards. If orders purchased with a gift card are returned, the refund will issued to a new card, and it will not be refunded the original E-Card. The new card will be sent to the email address linked to the account used when making your purchase.

If you are buying a gift, the gift will be shipped directly to you, and in case of returns. you will receive a new gift credit for the value of your return. Once the product you are returning to us is received, the new gift card will be emailed to you.

If the products were not purchased for a gift, or the gift buyer had the order shipped to themselves to give it to you later, we will send the refund to the gift buyer.

 

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

• By email: info@jexieusa.com
• By visiting the Contact Us page on our website