COVID - 19 Update – JEXIE

COVID - 19 Update

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Because the world is going through the COVID-19 pandemic, JEXIE is taking the necessary steps to keep the well-being of our customers and staff as our top priority. Therefore, we have released this important update with helpful notes.


Please be advised that times may be longer due to international processes and safety procedures. The estimated shipping times are 
approximate time-frame that should be used for reference purpose only. 

Some countries have temporarily suspended international shipments, which means items may not be available to ship to your country. 


We accept domestic returns on most of our products. There are items that cannot be returned such as: The supply of goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over. 

The supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery which includes but are not limited to: Face Masks, Underwear, Cosmetics, Beauty Products, etc. 

The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items. See our full Refund Policy.

Other Notes

Due to social limitation and strict hygiene measures, delays in the processing, delivery, and return of packages may be experienced. 

It may take up to two weeks for your refund to post to your account as this depends on your banking institution, but generally your refund will post much earlier. 

The speed on the response of your customer service requests may also be affected. Feel free to contact our customer service department at We appreciate your understanding and patience. 

Our customer service hours are Monday to Friday from 10:00 a.m to 4:00 p.m Eastern Time. 

Our objective is to maintain safety and keep communication with our clients.

Masks sold at JEXIE are not a replacement of personal protective equipment and are not medical grade.


How can I get information about COVID - 19?
For information about COVID - 19 please visit